My research uncovered that SAP lacks a scalable strategy for implementing XAI. To start the process, I rewrote the company XAI guidelines for the global hub of designers and developers.

Based on the insights from a literature review, I altered the contextual framing of a major project. The adjusted framing altered the goal behind the subsequent user interviews.

A survey with 84 participants uncovered that categorisation of user digital literacy requires a more nuanced, third category.

I held interviews on user perceptions of ‘AI Notice’. My research uncovered the design teams were drastically over-complicating ‘Notice’. My insights added nuance to their knowledge allowing them to streamline pattern design.

The research found three main problems with user interaction with building regulations in Switzerland: fragmented documentation, content discoverability and workflow.